In principle, we do not accept refunds or returns for customer convenience.
However, as stated in the Terms of Use, we will respond only in the following cases

If the product has an initial defect
When a different type or number of products from those ordered have arrived 

We do not accept returns or refunds for custom-ordered fight sticks, artwork, or acrylic tops under any circumstances after the order has been placed.
(except for postal accidents).

For other products, if you find any defects within 2 weeks of receipt
Please contact us using the Contact Us form with your order number and a detailed description of the problem.
We will promptly issue a refund.
If you wish to exchange the product, we can exchange it at your shipping cost if it is shipped overseas.